Order History

Terms and Conditions

1. Payment Terms. Payment is due per the terms specified on this document unless otherwise agreed in writing. Credit card payments are subject to a 3% processing fee. ACH and wire transfer are accepted. Late or unpaid balances may result in suspension of fulfillment until account is current. In the event of non-payment, the buyer agrees to pay all costs of collection, including reasonable attorney's fees and collection agency fees.
2. Pricing. All pricing is valid for 14 days from the quote or order date unless otherwise stated in writing. JetDirect reserves the right to adjust pricing due to raw material changes, tariffs, freight fluctuations, fuel surcharges, or manufacturer cost increases. Adjustments do not apply retroactively to confirmed orders.
3. Custom & Manufactured Products. Custom products cannot be canceled or returned once artwork proofs or production samples have been approved in writing. Pre-production fees, including plates, dies, and setup charges, are non-refundable. All custom products are produced exclusively to client specifications; JetDirect is not liable for inventory obsolescence due to client brand changes or product discontinuation.
4. Delivery & Lead Times. Standard delivery is to the location specified on the order. Specialty delivery requirements including lift-gate, limited access, or special handling are billed separately at prevailing market rates. Lead times begin upon receipt of artwork approval, PO confirmation, or payment, as applicable. JetDirect is not responsible for delays caused by manufacturer constraints, carrier disruptions, or force majeure events.
5. Returns. Non-custom products may be eligible for return with prior written authorization from JetDirect. Custom products are non-returnable under any circumstances. All claims for damaged, defective, or incorrect shipments must be submitted in writing within 5 business days of delivery.
6. Product Warranty. JetDirect warrants that all products are free from defects and conform to agreed specifications. Remedy is limited to replacement or repair at JetDirect's sole discretion. This warranty does not cover damage resulting from misuse, improper storage, or third-party modification.
7. Limitation of Liability. JetDirect's aggregate liability under any order shall not exceed the total amount invoiced under that order. JetDirect is not liable for indirect, consequential, incidental, or punitive damages, including lost profits or business interruption, arising out of or related to the supply of products or services.
8. Governing Law & Acceptance. These terms are governed by the laws of the State of Florida. By submitting a purchase order, making payment, or accepting delivery, the buyer agrees to be bound by these Terms and Conditions in their entirety.